Frequently Asked Questions

This section provides answers to questions Doctors, Nurses and Reception Staff frequently get asked:

How Do I Register with your Surgery?

We currently have an open list and welcome requests for registration with the practice from patients living in or moving to the practice area.

Full details on how to Register.

Do I live within your Practice Area?

To find out if you live within our practice area, and can therefore register with us, take a look at our practice catchment area, or telephone the surgery for further information.

How Do I Make an Appointment?

The procedure for making an appointment is given on our Appointments page. You can also find out about opening hours etc here.

How Do I Cancel my Appointment?

It is very important to inform us if you cannot attend an appointment. Instructions for canceling appointments.

How Do I Order Repeat Prescriptions?

There are many options available for sending us your repeat prescriptions. Instructions for ordering your Repeat Prescriptions.

How Do I Change my Address and Tel No?

You can use forms available on this website, call us or write to us. Full details on how to inform us of a change of address/tel no.

How do I Obtain Medical Advice when the Surgery is Closed?

Information on what to do when the surgery is closed can be found here.

How do I Request a Home Visit?

View our Home Visits page for details.

How Do I Check-In for my Appointment on Arrival at Reception?

On arrival at the surgery for your appointment, please use the Self Check-In or report to the reception window and let the receptionist know you have arrived.

How Do I Get the Most out of a Consultation?

Advice on how you can get the most out of your consultation with the doctor can be found here.

How do I Get Advice or Help on How to Stop Smoking?

Please ask for an appointment in the nurse-run smoking cessation clinic if you need advice or help on how to stop smoking. We have a guide about smoking in our Health Guides section. Also, you can tell us about your smoking status and let us know if you would like help stopping here.

How Do I Make a Complaint?

We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Please see our Practice Policies page for information.

I am unhappy with my medication, what should I do?

Please come to discuss the matter with your doctor before simply discarding any medicines.

How Do I Obtain a Result to a Recent Laboratory Test?

Details on how and when to obtain your test results can be found here.

I am Living in the Area Temporarily and am NOT Registered with a Local Doctor - Can I get Medical Help?

Yes, our procedure for temporary residents can be found here.

How Do I See my Medical Records?

You have a right of access to your health records, please see our Practice Policies section for further information.

How Do I get the Help of an Interpreter?

Please ask a receptionist to book an interpreter who speaks your language. Your appointment time may be limited by the availability of this service.

How Do I ... Find out what is on your Surgery Website?

You can use the main menu to look through the items available, see the Site Map or if you are looking for something in particular use the search tool in the top right of every page.