Our complaints procedure can be found on the 'Practice Policies & Service Information' page.
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.
NHS Grampian aim to produce a weekly update to waiting time figures. This is the waiting time from referral by the GP to the patient being seen at the relevant clinic. Please click on the link below for up-to-date information:
We are constantly looking at ways of improving its standard of service to patients.
Please give us feedback on our performance by completing our comments & suggestions form.
We welcome all constructive viewpoints whether positive or negative. Your comments will help us to maintain our high standard of service.