Appointments

How to Book or Cancel an Appointment

  1. By Telephone:
    Inverurie call 0345 337 9911 and press '2', Kintore patients can also call 01467 633000 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Online appointments

We are planning to offer our patients the ability to book appointments to see a GP later this year. Patients can register for online services now, and will be informed of this service when it becomes available.

About our Appointments System

Booking Appointments with a Doctor

We offer same day appointments every morning between 8.30am and 12.30pm. These appointments are open for booking every morning from 8am.  The number of appointments bookable depend on GP availability that day.   When calling for an appointment, the receptionist will offer you the next available appointment with one of our Duty Doctors. We also offer phone backs for patients requiring general advice, or advice regarding medication.  

In order for our receptionist to direct your appointment to the appropriate healthcare professional,  they will ask for a brief indication of the problem when booking your appointment. 

It is not possible to request a specific Doctor for a same day appointment. If however you require to see a male or female GP, we will do our best to fulfil your request. 

Between 12.30pm and 6.00pm our Duty Doctor Team are available to triage calls, offering advice or appointments as necessary.  

Should you require an appointment with a specific GP, we will offer you the next routine appointment with the Doctor of your choice, which will be in our afternoon surgeries. If you require to see a specific Doctor, please be aware that there will be a wait for the next available appointment.  

All GP appointments are booked at ten minute intervals. In order for our Doctors to deal appropriately with your problem, and keep their clinics running to time,  we ask that patients limit their ten minute appointment to one problem.  

Appointments with a Doctor can be made up to six weeks in advance.   

Please Note

We do not operate a "walk-In" service - If you require an appointment on the day please contact the health centre by telephone.

GP Telephone Consultations

Telephone Consultations are phone appointments that can be booked in advance.

At the time of booking a phone appointment you will be asked to give the telephone number you wish to be contacted on. The GP will ring you at the allotted time. These will be phone appointments ONLY; the GP will not see you during these times.

Please be aware that when the GP calls you back,  this will appear on your phone as a withheld number.  

Urgent Advice: Urgent advice should still be sought through our duty doctor system.

Extended Hours Appointments

We offer a limited number of pre-bookable early morning and late evening appointments for patients who find it difficult to attend during the working day. See our surgery opening times for further information.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment. Chaperones are available at routine or same day appointments only, not during extended hours.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online (no login required):
    Cancel Your Appointment online - Click here to start.
  2. By Telephone:
    Please call us on 0345 337 9911 and tell the receptionist.
  3. By Fax: Please send us a fax on 01467 627770.
  4. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.